Synaptril.com is an independent guide, not the seller — so the fastest way to resolve anything about an order is to know which of the two addresses below actually handles it.
Email: [email protected]
Mailing address: 19655 E 35th Dr #100, Aurora, CO 80011, USA
We cannot help with these, and it would waste your time to write to us about them. Order tracking, delivery delays, a package that has not arrived, a billing or card question, a cancellation, and any claim under the 60-day money-back guarantee are all handled by the seller who took your payment — not by this website. We have no access to the order system, cannot look up an order number and cannot issue a refund.
To reach the right desk, open the order confirmation email you received at the time of purchase. It carries the seller’s own customer-service address and your order number, and it is the only record that identifies your purchase. If you have deleted it, check the billing descriptor on your card or bank statement — that is the merchant to contact. We deliberately do not publish a support phone number or a returns address for the seller, because we cannot verify one, and a wrong number on a page like this sends people to a dead line or, worse, to somebody impersonating the brand.
If you have not yet ordered and simply want the current prices, packages and shipping terms, those live on the seller’s own store: check the official Synaptril store.
This is what we can help with. Write to [email protected] if you have spotted a factual error, think we have misread a study or mis-transcribed the Supplement Facts panel, want to know how we researched something, or have a question about how this site earns money. Corrections are the messages we most want to receive, and we act on them.
We are a small editorial team and read everything, though we cannot always reply individually. We are not medical professionals and cannot answer questions about your health, your medication or whether a supplement is right for you — those belong with your own physician or pharmacist, who can see your history.
Mailing address for editorial correspondence: 19655 E 35th Dr #100, Aurora, CO 80011, USA. This is the publisher’s address. It is not the manufacturer’s address and it is not a returns address — products sent here cannot be received, refunded or forwarded.
Synaptril